Check for updates error

Moderator: Benj

Post Reply
Monie Jacobsen
Posts: 484
Joined: Mon Jul 30, 2012 3:39 pm
Has thanked: 17 times
Been thanked: 46 times
Contact:

Check for updates error

Post by Monie Jacobsen »

Hello
User Flowcode v8
Has a license!
At Check for Updates, I get the message as shown below
Check_for_updates.JPG
Check_for_updates.JPG (23.85 KiB) Viewed 8341 times
Is there anyone here where things go wrong and what to do.
Best Regard
Monie

medelec35
Matrix Staff
Posts: 9520
Joined: Sat May 05, 2007 2:27 pm
Location: Northamptonshire, UK
Has thanked: 2585 times
Been thanked: 3815 times
Contact:

Re: Check for updates error

Post by medelec35 »

Hi Monie,
For now just try changing

Code: Select all

Files in -use 
to

Code: Select all

Full database
Martin

Monie Jacobsen
Posts: 484
Joined: Mon Jul 30, 2012 3:39 pm
Has thanked: 17 times
Been thanked: 46 times
Contact:

Re: Check for updates error

Post by Monie Jacobsen »

Hi medelec35
Thanks for the proposal, but it did not work.
Has followed your instructions but is always getting "Connection error".
But your instruction did not work?????

Have tried to restart the computer.
But the problem was not resolved by this!
Best Regard
Monie

medelec35
Matrix Staff
Posts: 9520
Joined: Sat May 05, 2007 2:27 pm
Location: Northamptonshire, UK
Has thanked: 2585 times
Been thanked: 3815 times
Contact:

Re: Check for updates error

Post by medelec35 »

I was getting a connection error on Files in -use:
Files in use.png
(10.63 KiB) Downloaded 3229 times
Changed to full database and got:
Full Database.png
(43.83 KiB) Downloaded 3229 times
Shame does not work for you.
Working for anyone else?
Martin

User avatar
Benj
Matrix Staff
Posts: 15312
Joined: Mon Oct 16, 2006 10:48 am
Location: Matrix TS Ltd
Has thanked: 4803 times
Been thanked: 4314 times
Contact:

Re: Check for updates error

Post by Benj »

Hi Martin,

Yes replicated here, Files in use reports Connection Error. Full database works correctly.

Maybe a problem with our web server so I'll get David to look into this ASAP on Monday.

medelec35
Matrix Staff
Posts: 9520
Joined: Sat May 05, 2007 2:27 pm
Location: Northamptonshire, UK
Has thanked: 2585 times
Been thanked: 3815 times
Contact:

Re: Check for updates error

Post by medelec35 »

Thanks Ben,
Not sure why Full database does not work for Monie?
Martin

User avatar
petesmart
Valued Contributor
Valued Contributor
Posts: 395
Joined: Thu May 06, 2010 11:42 am
Location: Sydney, Australia
Has thanked: 187 times
Been thanked: 140 times
Contact:

Re: Check for updates error

Post by petesmart »

Chaps,

I have observed the same behaviour....it began approx 2 weeks ago....

Full database ok... files in use = connection error.

Best

Pete
sorry about that Chief!

medelec35
Matrix Staff
Posts: 9520
Joined: Sat May 05, 2007 2:27 pm
Location: Northamptonshire, UK
Has thanked: 2585 times
Been thanked: 3815 times
Contact:

Re: Check for updates error

Post by medelec35 »

Tried early this afternoon and update issue is fixed.
Martin

Monie Jacobsen
Posts: 484
Joined: Mon Jul 30, 2012 3:39 pm
Has thanked: 17 times
Been thanked: 46 times
Contact:

Re: Check for updates error

Post by Monie Jacobsen »

Hi medelec35
I'm still receiving notification when trying to update "Connection error" :(
Check_for_updates.JPG
Check_for_updates.JPG (21.89 KiB) Viewed 8250 times
Best Regard
Monie

medelec35
Matrix Staff
Posts: 9520
Joined: Sat May 05, 2007 2:27 pm
Location: Northamptonshire, UK
Has thanked: 2585 times
Been thanked: 3815 times
Contact:

Re: Check for updates error

Post by medelec35 »

Yes that's odd,
was all working this afternoon.
Now I'm getting a connection error when checking the full database. :?
Martin

Monie Jacobsen
Posts: 484
Joined: Mon Jul 30, 2012 3:39 pm
Has thanked: 17 times
Been thanked: 46 times
Contact:

Re: Check for updates error

Post by Monie Jacobsen »

Hi Martin
YES, Martin it's very strange.
But we are patient so updating will probably work again .. :wink:

Good evening Martin...
Best Regard
Monie

User avatar
petesmart
Valued Contributor
Valued Contributor
Posts: 395
Joined: Thu May 06, 2010 11:42 am
Location: Sydney, Australia
Has thanked: 187 times
Been thanked: 140 times
Contact:

Re: Check for updates error

Post by petesmart »

Chaps,

Confirming files in use working tonight SYDNEY time..

Full database also working

Best

Pete
sorry about that Chief!

medelec35
Matrix Staff
Posts: 9520
Joined: Sat May 05, 2007 2:27 pm
Location: Northamptonshire, UK
Has thanked: 2585 times
Been thanked: 3815 times
Contact:

Re: Check for updates error

Post by medelec35 »

It's all working for me at work.
It worked yesterday then stopped working again.
@Matrix staff is it totally fixed or could we still face temporary issues?
Martin

User avatar
DavidA
Matrix Staff
Posts: 1076
Joined: Fri Apr 23, 2010 2:18 pm
Location: Matrix Multimedia Ltd
Has thanked: 58 times
Been thanked: 258 times
Contact:

Re: Check for updates error

Post by DavidA »

Sorry guys, hopefully it should be more stable now.

User avatar
petesmart
Valued Contributor
Valued Contributor
Posts: 395
Joined: Thu May 06, 2010 11:42 am
Location: Sydney, Australia
Has thanked: 187 times
Been thanked: 140 times
Contact:

Re: Check for updates error

Post by petesmart »

Checked again .....working well now...thanks!
sorry about that Chief!

Monie Jacobsen
Posts: 484
Joined: Mon Jul 30, 2012 3:39 pm
Has thanked: 17 times
Been thanked: 46 times
Contact:

Re: Check for updates error

Post by Monie Jacobsen »

Hello all
Here the database works agen, thanks!
Best Regard
Monie

Post Reply