License problem after update

[Walbeek]

Hi there,

I have a Industrial version of Flowcode V6 for PIC.
After the recent update (6.0.9) the licese has changed to home.
This means that all communications doesn't work anymore.
Please let me know how to repair.

Rinie

[medelec35]

Hi Rinie,
You will need to reactivate (Help, Activate..) after updating Flowcode V6

Martin

[Walbeek]

Thanks for your quick responce, Martin.
Problem is solved now.

Rinie

[DavidA]

Hello,

Yes as Martin says you will need to reactivate, this is something we are aware of and hopefully in upcoming patches this will not be necessary.

[Walbeek]

Hi there,

When updated, licence has changed to "home version" and communication components doesn't work anymore.
I have tried to reactivate, a message apears that it's succesfully, and I restart FC6.
The licence is changed to "professional" now, however the communication components still don't work.
Please tell me what to do.

Rinie

[DavidA]

Hello,

What error are you getting with the comms components?

[Walbeek]

Hello David,

After restarting it again, now I can add the components like RS232 to the chart.
The icons in the menu's to chose them are still "ghosted" like they are not available.
For the FC output, it seems to work now.

Thanks, Rinie

[Steve001]

I updated to V6.0.10.0 (09.07.2014) a while ago and just come to use flowcode and noticed my licence was home user

When I goto activate via help - activate I get user not found ?

But I can still log into the "Matrix Internal Area" with the same details ?

Any ideas

Steve

[DavidA]

Hi Steve,

Please PM with your Matrix (main site) username and ill check this out for you.