Hi there.
This may be out of topic.
Moderator please move it to the right area of the Forum.
I have a big problem.
I have ordered flowcode 4
The payment has been made.
But no payment confirmation and no shipping confirmations. Except a message from Worldpay.
I have been waiting for more than ten days and not received anything.
I have written several mails, but still I have not received any response from them.
Question has anyone had similar experiences?
How do you get the Attention of the Schipping department of Matrix multimedia?
Order not received.
-
- Posts: 323
- Joined: Tue Sep 06, 2011 2:54 am
- Has thanked: 166 times
- Been thanked: 26 times
- Contact:
- achillis1
- Posts: 347
- Joined: Thu Oct 09, 2008 9:19 am
- Has thanked: 91 times
- Been thanked: 8 times
- Contact:
Re: Order not received.
Hello,
Did you try to send to this e-mail address : sales { A T } matrixmultimedia.com ?
I have ordered several times and never had any problem with Matrix.
You can try also to Psend a private message to any moderator and ask him to contact with orders department, I am sure they will help.
Regards,
Andreas Achilleos
Did you try to send to this e-mail address : sales { A T } matrixmultimedia.com ?
I have ordered several times and never had any problem with Matrix.
You can try also to Psend a private message to any moderator and ask him to contact with orders department, I am sure they will help.
Regards,
Andreas Achilleos
-
- Posts: 323
- Joined: Tue Sep 06, 2011 2:54 am
- Has thanked: 166 times
- Been thanked: 26 times
- Contact:
Re: Order not received.
Thanks for your Message
The Email Address I got from World pay was
orders { A T } matrixmultimedia.co.uk
But now I also Tried the one you sent me lets see what happens.
The Email Address I got from World pay was
orders { A T } matrixmultimedia.co.uk
But now I also Tried the one you sent me lets see what happens.
- DavidA
- Matrix Staff
- Posts: 1076
- Joined: Fri Apr 23, 2010 2:18 pm
- Location: Matrix Multimedia Ltd
- Has thanked: 58 times
- Been thanked: 258 times
- Contact:
Re: Order not received.
Hello Creative,
If you would like you can PM me with the details and i will try and sort you out!
Our ordering/delivery process is usually impecable and we want to keep it that way! So we will ensure we get to the bottom of this as soon as possible!
If you would like you can PM me with the details and i will try and sort you out!
Our ordering/delivery process is usually impecable and we want to keep it that way! So we will ensure we get to the bottom of this as soon as possible!
-
- Posts: 323
- Joined: Tue Sep 06, 2011 2:54 am
- Has thanked: 166 times
- Been thanked: 26 times
- Contact:
Re: Order not received.
Thanks I finally have received a response by email.
Also I got the shipping Information and expect the parcel schould be coming soon.
Also I got the shipping Information and expect the parcel schould be coming soon.
-
- Posts: 323
- Joined: Tue Sep 06, 2011 2:54 am
- Has thanked: 166 times
- Been thanked: 26 times
- Contact: